Refund policy

WHAT IS THE RETURN POLICY?

If the item(s) you have received are damaged or defective, please contact us as soon as possible. Damage must be reported to us within 5 days of receiving the order. If contacted in time, BackSpin Graphics will either replace the defective product or refund the price of the product. Original shipping charges and set up fees are non-refundable. We charge a 15% restocking fee on all returns.

Please note: We may ask for the item(s) in question to be sent back for inspection. You must send the product in question back within 5 days of contacting us about a return in order to receive a full refund. The final decision to replace or refund the product will be made with consideration of the customer’s request. If the product your received is not the product you ordered, please contact us as soon as possible. If you fail to notify our company within 5 days of receiving the product, our store will not be able to refund or replace your order.

Please note that BackSpin Graphics custom products are manufactured based on your specific requirements and cannot be returned or refunded for any other reason beyond defective products. BackSpin Graphics may ask for pictures of the defective products or require the customer to send the product in question back. We are not responsible for damage during shipment. BackSpin Graphics strives to deliver the best possible customer service to our customers. If you have any questions or concerns regarding shipping, returns, or products, please contact us through email at backspingraphics@gmail.com or through our contact page.